Creating and Editing a FAQ Item

Goal

Create or edit a FAQ item.

Prerequisite knowledge

Steps

You can create a new FAQ item by following the steps below, or edit an existing one by only editing some of the fields.

  1. In the administrative menu, go to Content > Add content > FAQ item or find the FAQ item you would like to edit as described in Finding Content.
  2. Fill in the form fields. See the table for fields and values below.
  3. Field nameExplanationExample value

    Language

    Select the language of your content (English, German, Japanese, Spanish, Portuguese-Brazil, French, Dutch). The content item will be displayed on the corresponding language version of the website. For more on language versions see Managing Translations

    English

    Question

    Enter the question.

    How to add a cover page to an existing PDF document?

    Answer

    Your answer to the question. You can select plain text, filtered HTML, full HTML or the default Markdown as text format. See language codes you can use in the content with the lang modifier under List of Supported Languages for Geshi.

    [copy of your answer]

    Content Image

    Browse and upload an image that you can then insert into the Body.

    [an image]

    Domain access options

    "Send to all affiliates" must always be selected. "Publish to" one must be selected - target audience for the site: customers (iText) OR developers (iText Developers).

    iText Developers

    Category

    Select a category for the FAQ item.

    Manipulating existing PDFs.

    URL path settings

    URL will be automatically generated according to the page title, the page language and the page type. For example a FAQ page (which language is English) will have a "question/[node:title]" URL, where the [node:title] token will be the automatically generated URL "compatible" title (for example: "my-page-title").

    -

    Meta tags

    You can edit Page title, Description, Abstract, Keywords for SEO. Usually there is no need to change the default settings.

    -

    Book outline

    Add the FAQ item to a Book as described in the topic Creating and Editing Books

    -

    Authoring information

    Change the author (Authored by) and publishing date (Authored on). Defaults are the logged in user and the date of publication.

    -

    Publishing options

    Add Moderation notes for reviewers and set the Moderation state of your content (Draft, Needs review or Published). To learn more about moderation states see Content Moderation and Approval.

    Needs review

  4. Click Preview to check what your FAQ item will look like on the site. Click Save to create your FAQ item or save your changes.

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