FAQ iText

Customer FAQ

I'm having problems convincing my boss or my customer to get a commercial iText license. Can you help?

If you are having this problem, download the Convince your boss letter. Let us know if it helped!

Why should I pay for iText? Isn't it an open source PDF library?

"Open source" is not the same as "free". Open source just means that the code can be modified because its design is publicly accessible. That is a big plus for developers. Alas, anything involving humans is never free. Software costs money to create and improve.

When can I use iText's AGPL v3 version?

If you release an application that uses iText and release it under an AGPL v3 compatible license, you can use the AGPL version of iText. If in doubt, you can contact sales. We would also like to hear from your AGPL projects and listen to your user cases. You can read more on the specifications of the Affero General Public License here.

What is the difference between versions of iText?

Please refer to the functionality comparison between our current and earlier versions of iText PDF to get a quick overview of the changes.

Why should I pay for support and updates?

95% of our customers renew their iText updates and support agreement. When extending the updates and support agreement every year, you can rest assured that if you ever have an issue with iText, you'll have direct access to our support system and developers.

Our updates and support agreement is mandatory for the first year - read more on our updates and support agreement here.

We continue to invest in the further development and documentation of our product to create the most up to date, fastest processing software. We are confident you and your organization will benefit from the new, expanded functionalities and support in the latest version of iText.

I'm an integrator. Why should I include the iText license in my offering?

Because as an integrator:

  • you and your customer can benefit from reduced quantity pricing (OEM)

  • you have direct access to the PDF expertise of iText Software to make sure our developers make the right design decisions

  • requests for future features will be taken into account by iText Software when making decisions about the technical roadmap

  • you may receive leads from iText Software for future integrations

iText Software is a software publisher. The implementation portion of the business is yours if you are willing to learn and implement iText as a value added reseller. However, we'll always recommend companies to work with an integrator that has a business relationship with us.