Renewal Specialist

United States

About the job

As a Renewals Specialist you’re an essential member of our recently created Customer Success team. You will be responsible for managing the renewal process. Acting as a point of contact for a variety of customer needs, ensuring customer retention and account growth. You will play a key role on providing insight to the business that improves future outcomes. You will be reporting to the VP of Customer Success and work from our office in Boston.

What you'll do

  • Owning customer renewals from initiation to close, including quotation and negotiating contracts
  • Retain and increase subscription revenue in existing customers
  • Update renewal forecast on a weekly basis and report up to management
  • Collaborate with internal resources (Sales, Customer success, Legal product) to develop strategies for upcoming renewals
  • Communicate directly with customers to answer questions and address issues through different channels 
  • Strong level of urgency, organization, and prioritization skills 
  • Ensure accurate data and reporting in CRM
  • Work with our global team to produce a world class customer experience

What you bring

  • Minimum of 2 years experience in software business, in renewals, customer success or account management
  • Comfortable speaking with customers on all levels, from procurement to executives, with great negotiation and communication skills, 
  • Detail and process oriented, with excellent organizational skills to manage a high volume of renewals per quarter 
  • Experience with CRM (specifically Microsoft Dynamics) is a plus
  • Must be self- motivated, goal-oriented, able to work independently with little oversight to deliver on deadlines and ensure timeliness of renewals
  • Playing as a true team player, to collaborate cross-functionally in the customer's best interests, from our accounting, support, product, success, legal and sales teams
  • A true team player that lives our values: Trust, Entrepreneurship, Collaboration and Customer Focus  

You will thrive in this role if

  • You like to work organized, correct and towards deadlines
  • You like contact with customers and you have an eye for possible opportunities
  • You’re customer oriented and assertive
  • You have strong verbal and written communication skills 
  • You have the ability to thrive in a fast-paced environment 

About iText

iText is a growing company, not just in terms of raw sales figures, but also in terms of expertise, innovation and manpower. Working with iText, you get the opportunity to work within international, decentralized teams in a fast-paced environment, and to attend interesting international conferences and events.

(Y)our team

At iText we attach great importance to team play. We often hold team events and host a kickoff event every year with all international staff to ensure our entire team has time to get to know each other.

What we promise you

  • Ample learning opportunities (not only in PDF technologies),
  • an international atmosphere,
  • great team diversity,
  • rewarding compensation packages, and
  • a fun work environment!

Sound interesting?


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