Technical Support Specialist

What you'll do

  • Become an expert in the features, benefits and applications of the iText Software library.

  • Leverage detailed technical knowledge to support sales opportunities and implementations.

  • Develop rapport with top tier clients and serve as customer advocate to internal departments and partners, whom are mostly software developers.

  • Provide strategic pre- and post-sales support; including needs analysis, product demonstrations and other general sales support.

  • Drive proof-of-concept solutions and eliminate sales obstacles through creative problem solving.

  • Develop customer relationships by providing technical information and training.

  • Analyze customer feedback to distill feature requests and bug reports, then translate those to development tasks.

  • Willingness to travel in APAC (max. 1 week/month).

What you bring:

  • You have a bachelor's Degree in software engineering or IT,

  • 3+ years in technical direct customer support role in a high growth technology business,

  • Knowledge of iText (preferred), and

  • Detailed knowledge of Java and/or .NET.

  • You understand notions of a wide range of technologies, platforms and systems (preferred).

  • You are an experienced team player who works effectively with others across disciplines, functions and organizations.

  • You have excellent written and verbal communication skills in English, other Asian language is a plus.

  • You have the ability to thrive in a fast-paced environment.

You will thrive in this role if

  • You understand notions of a wide range of technologies, platforms and systems (preferred).

  • You are an experienced team player who works effectively with others across disciplines, functions and organizations.

  • You have excellent written and verbal communication skills in English, other Asian language is a plus.

  • You have the ability to thrive in a fast-paced environment.

About iText

iText is a growing company, not just in terms of raw sales figures, but also in terms of expertise, innovation and manpower. Working with iText, you get the opportunity to work within international, decentralized teams in a fast-paced environment, and to attend interesting international conferences and events.

 

(Y)our team

At iText we attach great importance to team play. We often hold team events and host a kickoff event every year with all international staff to ensure our entire team has time to get to know each other.

 

What we promise you

  • Competitive compensation based on experience and benefits.

  • A fun, open atmosphere with freedom to own your responsibilities in an entrepreneurial way.

Sounds interesting?

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