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LEAPP Automates Courier Services
Using iText PDF Signing and Forms

LEAPP was asked to modernize the paper-based processes of 'OneHour Courier Services'.

Main goals were to eliminate lost forms and better track parcel pickups and delivery times.

LEAPP embedded the iText PDF Library to build business critical digital signing and form workflows.

Background

LEAPP Pte Ltd, Singapore specializes in enterprise mobile apps development, mobile apps consultancy, mobile apps marketing.

OneHour Courier Services offers on-demand, scheduled and dedicated courier services.

Project

Modernize 'OneHour Courier Services’ current paper-based processes in order to eliminate lost forms, as well as better track parcel pickup and delivery times.

The client's challenge

In courier services, prompt, dependable, and courteous workforce is the key to gaining new customers and staying ahead of the competition. With multiple couriers on the road delivering thousands of packages, it was clear to 'OneHour Courier Services' management that manual, paper-based processes are unsustainable. Lost forms, shortage of drivers, and poor delivery tracking were driving cost up and preventing OneHour from growing the business. 'OneHour Courier Services' needed a solution to generate orders, track driver and parcel locations, capture signatures digitally, automatically store documents and make it accessible from anywhere via a driver’s mobile device.

As a total mobile technology company, LEAPP had complete expertise to deliver a highly usable enterprise mobile experience. The complexity of the OneHour project, however, would be in embedding the company workflows and becoming experts on digital signing and PDF form formatting. In addition, PDF generation needed to be fast and highly available to meet both business and technical objectives.

The LEAPP development team tried to develop the PDF workflows in-house but soon realized this may take a long time. They needed a proven technology that already specializes in specific aspects of PDF generation, with fast and efficient code. Main selection criteria for the PDF library included:

  • easy to understand software development kit (SDK).

  • ability to implement as per use flow.

  • allows digital signing.

  • allows formatting forms.

  • ease of licensing.

Our offered solution

After evaluating a few different products, the team quickly decided on iText on all five criteria. The 'OneHour Courier Services' app featured:

PDF signing workflows

PDF allows setting permissions, signature sequence and co-signing around the order and delivery processes.

Signature capturing and storing it on the server

Allows for mobile access online and offline.

PDF forms

Mobile forms look like the manual forms, allowing easy learning for staff and drivers.

Fast project delivery time

iText didn’t require any custom setup or training for LEAPP personnel. In only a week, the implementation team was up and running in building the OneHour application using the iText PDF library. Moreover, digital signing and PDF form formatting were taken care of easily, without the need to research or become experts in PDF.

The final results

By embedding the reliable and high-performance iText PDF library to build the business-critical digital signing and form workflows, OneHour Courier Services is able to:

  • Reduce costs and improve operational efficiency.

  • Increase customer satisfaction.

  • Maintain its competitive advantage in the market.

Forerunners in mobile adoption

'OneHour Courier Services’ investment in mobile and document management technologies from LEAPP and iText enabled them to raise field service employees to new heights of connectivity and productivity. Cost per courier decreased 20 percent. From digital signature capture to automatic archiving, OneHour Courier Services is now able to respond more quickly to its customers’ requests and make more on-time deliveries with fewer resources.

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