While our AGPL license customers can still enjoy community support, professional support and update services require purchasing an iText commercial license. This support is mandatory in your first year of using our product. Through our dedicated support desk, you gain direct access to our in-house iText developers, who will help you diagnose and investigate issues and compile fixes where needed. Maintenance includes access to major and minor new releases of iText.
You can provide up to three e-mail addresses for your identified support contacts, who will get direct access to our JIRA issue tracker as well as fast access to new iText releases. After your first year of mandatory support, fees will be calculated at 20% your license price. 95% of our customers continue renewing their support program, which is a testament to its high quality and added value.
Direct Access to in house iText Developers
Updates and Upgrades to the latest features
Assistance with implementing features
This is your only option as an AGPL user. If you have a technical question, you may find the answer in our easy to navigate iText Developer Resources or you can post a question on StackOverflow.
Note that developers post answers on StackOverflow on a voluntary basis. There is no guaranteed response-time on any posted questions. Nor is there any guarantee that the responses will be accurate or come from an iText developer.
In addition, you may download the free e-books
These books bundle interesting questions that have been posted by other developers. Technology and standards that are becoming industry standards and the how-to for digital signatures with iText.
Where to post what type of question
I think I found a bug and I have code that reproduces it! - Post your Minimal, Complete, and Verifiable example on StackOverflow. If we determine that it is indeed a bug, then we will add it to our bug tracker.
When will you...? - Send an e-mail to firstname.lastname@example.org!