Why get a support agreement?
Mandatory for the first year
When purchasing a commercial license, you are able to access our professional support and maintenance teams. This is mandatory for the first year. After that first year, you can renew your subscription annually at 20% of the prevailing list price. 95% of our customers choose to renew their support program subscriptions, which is a testament to its high quality and added value.
Gain direct access to our in-house developers and JIRA Issue Tracker
You will also gain direct access to our in-house developers, who will help you diagnose and fix bugs or with other issues you may be experiencing. You can even provide up to three email addresses for your preferred support team members, who will have direct access to your JIRA issue tracker as well as fast access to new iText releases.
Don't know your JIRA login anymore? Please contact your local sales person directly.
Free upgrades to latest features and updates
Speaking of releases, the support subscription also includes access to major and minor new releases, upgrades to the latest features and updates. For free!
Paid Support Agreements by Product/Region
iText Support Agreement, Americas (ISC)
This is the support agreement for iText products in the Americas region.
iText Support Agreement, APAC North (ISK)
This is the support agreement for iText products in the APAC North region.
iText Support Agreement, APAC South (ISA)
This is the support agreement for iText products in the APAC South region.
iText Support Agreement, EMEA (ISB)
This is the support agreement for iText products in the EMEA region.
Get professional support and updates
We're happy to provide you with more details on our support agreement.