In case of a commercial license, support is mandatory the first year.
Support is annually renewable at 20 % of the prevailing list price. 95 % of our customers continue renewing their support program, which is a testament to its high quality and added value.
Direct access to our in-house iText developers, who will help you diagnose and investigate issues and fixes where needed.
Includes access to major and minor new releases, updates and upgrades to the latest features at no charge.
You can provide up to three email addresses for your identified support contacts, who will get direct access to our JIRA issue tracker as well as fast access to new iText releases.
Answers to technical questions can be found on our developers section or on Stack Overflow.
Note that developers post answers on Stack Overflow on a voluntary basis. There is no guaranteed response-time on any posted questions. Nor is there any guarantee that the responses will be accurate or come from an iText developer.
How do I...? - Search Stack Overflow's iText or iText 7 topics first, because someone else may have had the same question before.
If you can't find an answer, ask a new question and tag it with 'itext' or 'itext7'.