Congratulations with your iText purchase, we are proud to welcome you to our family!
Disclaimer: The following information applies only to iText 7 customers. If you have additional questions, or use one of our other products, please contact customer.success@itextpdf.com
This page offers you useful links. An overview of all your license(s) can be found on on our license portal: https://my.itextpdf.com/
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Volume Subscription license |
By default, our volume license include the automatic volume counter, which sends the consumption details back to our AWS server:*
Practical information:
- License installation guidelines: https://kb.itextpdf.com/home/it7kb/installation-guidelines/volume-counter-installation-guide
- Volume Counter FAQs
- Our Knowledge Base: the on-line library for information on our products and services: https://kb.itextpdf.com/home
(*) If your organization, for security reasons, prevents you from connecting to our AWS server, we can provide you with the option to report via a local counter. If this is the case, please reach out for more information and assistance to the customer success team
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Support Portal |
Now that you are an iText customer, you have access to the support portal to create tickets for all technical questions. You can register up to 3 support users with access to the Jira platform. If you don't have them listed yet, please send us 3 email addresses that will receive the credentials to create support tickets.
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Customer Success team |
As our valued customer, you now have a dedicated customer success team at your service.
We can help you:
- with questions regarding your invoices, subscription agreement, license keys, support users...
- with providing more information on other iText products, new uses cases, etc.
Don't forget to have a look at our Resource Center. Here you will find an overview of all our technical resources, PDF presentations, videos, slideshows and so much more. Developers may also be interested to explore our latest programming examples to add value to their project.
You can try out many commonly used iText functions in our online Demo Lab: https://itextpdf.com/en/demos
We look forward to assisting you in your projects!