Why your mail doesn't show up on the mailing list

Tags: supportmailing-list

Every week, we receive a number of questions on the old iText mailing-list, but some questions never reach this list because of one of the following reasons:

  1. You are not subscribed to the mailing-list (and you shouldn't be, because the list is no longer in use),

  2. Mails from people who aren't subscribed are put on hold and need to be approved manually. This is such a cumbersome process that not all mails are read. If there's too much SPAM in the "on hold" box, all mails are deleted automatically.

  3. In some cases, a mail doesn't reach the list because it's posted on the wrong forum. For instance: if you're registered on Nabble, you may not be registered on the iText mailing list.

This is how you can see that a question posted on Nabble didn't reach the mailing list:

There is no affiliation between Nabble and iText, which explains why there's a message with a yellow background saying "This post has NOT been accepted by the mailing list yet." This should ring a bell for you that you are not using the proper channel to post a question. Take a look at our support page to find out which channels you should use.