System Integrator Series reason 4/5: Proactive vs reactive behavior with national digital identity program integrations

This article is an integral part of a larger blog post series across several weeks on System Integrators and National Digital Identity Programs. This series discusses the opportunities for System Integrators to create new business and integrate the digital document workflows of their customers, in the private and public sectors, with these national programs.

When clients inform their system integrator of a new feature they should be implementing, they invariably receive 2 answers from tech people: a) “We’ll have to look into that.” or b) “Yes, actually we’ve done this before for another client.” Both answers feel like all this time an opportunity was up for grabs and the specialist you hired to be on top of new technology innovations didn’t spot it, or didn’t mention it existed. In both situations it doesn’t really feel great to a customer.

The way a System Integrator avoids missed opportunities and can really score points with clients is when they propose a new crucial implementation they hadn’t yet thought of themselves. System Integrators could also benefit the personal career of a client by enabling them to claim the idea as their own when presenting it to the key decision makers within the organization.

No one wants to be part of a purely reactive organization, or an IT team who’s playing catch-up to learn and implement an important new technology because more proactive competitors already have. That’s why System Integrators should be prepared and on top of their game regarding national digital identity programs and document workflows. Clients will love them for it.

The potential for businesses who integrate with these programs is still unknown to many management levels. The time and money saved by having fully digital document workflows actually increases the benefits of such integrations. If an SI can proactively present a case to their customer with a before and after national digital identity program integration scenario, there’s a big chance the scales fall from their eyes and you’re about to win a new project. Governments are known to be releasing numbers and statistics on these programs, so you can easily implement them in any presentation.

As a creator of digital document workflows in circumstances where national digital identity programs appear on the horizon, both the SI and customer will always benefit.

Be a creator of circumstances rather than just a creature of circumstances. Be proactive rather than reactive.

Stay tuned for our next reason next week, where we will talk about how Digital Signing features in national digital identity programs affect document workflows. Or read the interview with DXC, a renowned global System Integrator, about the cooperation with iText on Automating Document Workflows.